1. Counseling Sessions & Consultations

We operate on an appointment-based system, reserving dedicated professional time for each client. Therefore, the following strict cancellation policy applies to all counseling bookings:

• 24-Hour Notice Required: If you need to cancel or reschedule your session, you must notify us at least 24 hours before your scheduled appointment time.
• Late Cancellations & No-Shows: Cancellations made less than 24 hours prior to the session, or failure to attend a scheduled session (no-show), will result in the forfeiture of the session fee. No refunds will be granted for late cancellations.
• Practice Cancellations: In the rare event that your counselor needs to reschedule or cancel a session due to illness or unforeseen circumstances, you will be notified immediately and offered a full refund or a priority rescheduled slot.

2. Digital Products

If you experience any technical delivery issues, please reach out via email for assistance.

Due to the instant, downloadable nature of digital goods (such as workbooks), all sales of digital products are final and non-refundable once the download link has been generated.

3. Need Help?

If you have any questions regarding refunds, booking changes, or an unreceived digital product, please contact us:

• General Booking & Session Support: info@amindlikeyours.co.za
• Refund Requests & Invoicing: accounts@amindlikeyours.co.za